Return Policy
Last updated: March 2026
To start a return or for more information on our return policy, please select your order's shipping destination:
🇺🇸 USA
- Return window: 30 days from purchase
- Return shipping: Free — we send you a prepaid label
- Exchanges: Available for size exchanges
- Refunds: Processed within 72 hours of receiving your return
🌍 Rest of the World
- Return window: 60 days from purchase (EU/UK: 14-day withdrawal right also applies)
- Return shipping: Customer's responsibility — $20 USD compensation via PayPal upon refund
- Exchanges: Not available — please return and place a new order
- Refunds: Processed within 72 hours of receiving your return
Have a question before starting a return? Email us at international@hotchocolatedesign.com and we'll be happy to help.